Know which cancellation policy applies.

1. Two separate types of transactions

Phoenix Golf Coaches offers recurring paid plans for coaches who want additional directory and promotional features. Those subscription charges are processed through Stripe.

The current directory does not collect payment for golf lessons or confirm lesson appointments. Coaches and facilities independently set and administer their lesson prices, deposits, cancellation rules, rescheduling terms, and refund policies.

2. Subscription charges and renewals

Before starting a paid coach subscription, Stripe Checkout shows the selected plan, billing cadence, and charge. Monthly and annual subscriptions renew at the cadence shown at checkout until canceled. Stripe provides the official payment and invoice records.

A paid plan unlocks product features. It does not purchase coach verification, change match percentages, or guarantee promotional placement, leads, profile traffic, or business results. See the full Terms of Service for the service rules.

3. Canceling a Phoenix Golf Coaches subscription

A coach can open Billing & Plans in the coach dashboard and choose Manage Subscription to access the Stripe billing portal. The billing flow supports cancellation at the end of the current billing period.

When a cancellation is scheduled, paid features remain available only while Stripe continues to report the subscription as active or trialing. At the end of the paid period, the profile returns to the Free directory plan. Canceling a subscription does not delete the coach account or remove an otherwise eligible profile from organic directory results.

4. Refund requests for platform subscription charges

Canceling stops a future renewal at the end of the current billing period; cancellation does not automatically reverse a charge that has already been processed. The site does not provide an automated self-service refund control.

If you believe a Phoenix Golf Coaches subscription charge is duplicate, incorrect, or otherwise requires review, email phoenixgolfcoaches@gmail.com. Include the account email, coach profile, charge date, amount, and Stripe invoice or receipt reference. Do not send a complete payment card number or authentication credential.

Submitting a request does not guarantee a refund. We will review the available Stripe billing record and respond with the result. Rights that cannot be limited under applicable law remain unaffected.

5. Lessons and services purchased from a coach

For a lesson, package, facility fee, or other service paid directly to a coach, facility, booking provider, or payment service, contact that seller. Its terms govern cancellation, rescheduling, credits, and refunds. Phoenix Golf Coaches cannot cancel or refund a transaction it did not process.

If a directory profile appears to misstate a price or policy, use the contact page to report the listing and include the page URL and a reliable correction source.

6. Failed payments and billing questions

Paid-plan access may pause when Stripe reports a past-due, unpaid, paused, or otherwise inactive subscription. Coaches can use the Stripe billing portal to update supported payment details. For questions about a Phoenix Golf Coaches charge, contact us before sharing any sensitive financial information.

Our handling of billing-related personal information is described in the Privacy Policy.